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Hello, i have installed the plug-in and set it up per your documentation. I have run 3 tests on an affiliate link to see if the payout would show up in earnings. But after 3 different tests, with 3 different accounts in different browsers, no earnings or payout is showing up for my affiliate. I am using WooCommerce.
Hi, please check the following documentation. You will see a list of WooCommerce addons, do you have any of the WooCommerce addons installed in your site?
Regards
I do not. Although there is a premium add-on I’d be interested in if I could get the AffiliatesManager plug-in to work.
Product Specific Affiliate Commission for WooCommerce Products
Hi, can you enabled Debug mode. Then carry out another test. Once you have completed the test, can you check the log file.
Report back with any findings.
Thank you
[10/18/2018 2:00 AM] – ——– Log File Reset ——–
[10/18/2018 2:04 AM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 2205
[10/18/2018 2:04 AM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[10/18/2018 2:04 AM] – SUCCESS : WooCommerce Integration – Order CPT name: order-oct-18-2018-0204-am
[10/18/2018 2:04 AM] – SUCCESS : WooCommerce Integration – Order status: pending
[10/18/2018 2:04 AM] – NOTICE : WooCommerce Integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Commission will not be awarded at this stage.
[10/18/2018 2:04 AM] – NOTICE : WooCommerce Integration – Commission for this transaction will be awarded when you set the order status to completed or processing.
[10/18/2018 2:05 AM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 2205
[10/18/2018 2:05 AM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[10/18/2018 2:05 AM] – SUCCESS : WooCommerce Integration – Order CPT name: order-oct-18-2018-0204-am
[10/18/2018 2:05 AM] – SUCCESS : WooCommerce Integration – Order status: processing
[10/18/2018 2:05 AM] – SUCCESS : WooCommerce Integration – Total amount: 1.70, Total shipping: 0.00, Total tax: 0, Fees: 0
[10/18/2018 2:05 AM] – FAILURE : WooCommerce Integration – could not get wpam_id/wpam_refkey from cookie. This is not an affiliate sale@americansurvivalco, According to the log file, the plugin was not able to retrieve any referrer ID from the order. Did you use any affiliate link for a test purchase? If so please share it so we can check it.
Thanks. I just tested the link that you shared. It looks like the cookie for tracking a purchase is not getting set. Can you please deactivate one plugin at a time to see if it’s a plugin conflict?
Hi, I have the same problem. When a visitor open the site with a creative link the system tracks the visit only in the landing page asociated with. But, if the user abandon this page, the URL part to asociate the visitor with the affiliate e.g. “?wpam_id=1” dissapear, and loss the next steps in purchase and don’t related the referral to the purchase, in consecuence, the affiliate don’t recive the reward. ¿What can I do? I don’t see any special setting in documentation about it. That’s maybe a failure between the Affiliates Manager and WooCommerce plugins. Or maybe are a problem with permalinks settings. ¿How to solve it? Thanks. 🙂
@pendraku, Please provide the affiliate link that you are using so we can check it.
Hi! It is not necesary, I fixed this now. It was a uncompatibility with another plugin. I found the solution here in another post of the forum. Thanks!
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