WordPress Affiliate Manager

Affiliates Management Plugin for WordPress

affiliate not paid after success paypal payment and affiliate didn't receive con

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WordPress Affiliate Manager › Forums › Affiliate Manager Plugin › affiliate not paid after success paypal payment and affiliate didn't receive con

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • September 14, 2017 at 4:46 pm #2916
    Sashka
    Participant

    hi
    affiliate link set up
    payment made with aff link
    success with paypal payment
    aff didn’t receive a confirmation about the sale
    and it’s not showing up in teh aff centre
    terms and conditions were agreed to
    all information up-to-date
    bug also ticked

    please can you assist as to what may be wrong?
    WP Affiliate Manager is set up with Zippy Courses
    Thank you

    September 15, 2017 at 4:47 am #2919
    mbrsolution
    Moderator

    Hi, are you by any chance using WooCommerce plugin? If not what plugin are you using to sell your courses/products?

    Thank you

    September 15, 2017 at 5:11 am #2920
    Sashka
    Participant

    awesome thank you for replying
    I have no plugin – only Zippy Courses with this affiliate plugin
    should I have a plugin?

    September 15, 2017 at 5:45 am #2921
    mbrsolution
    Moderator

    Hi, no you don’t need any other plugin. I just wanted to know if you had an eCommerce or shopping cart plugin installed. But you have confirmed that you don’t have.

    Please follow these instructions.

    1) Enable debug in the affiliates manager settings.
    2) Reset the log file.
    3) Do a test affiliate registration.
    4) Go back to the settings and check the log file to see if the email was sent by the plugin.

    If the log file confirms that there was no error when WordPress sent the email, that means email is getting lost somewhere else. Usually this type of issue occurs on servers where there are various restrictions in place (example: number of outgoing emails, type of email address used). You can install the following plugin Easy wp SMTP to bypass these restrictions and send email using a SMTP server. (Solution provided by Shadow Labs)

    Let me know how you go.

    Regards

    September 15, 2017 at 5:49 am #2922
    Sashka
    Participant

    hey thanks
    I get the confirmation when I create a new affiliate
    but not when a sale has happened – as was the case yesterday.
    I bought the product with the affiliate link
    but my earnings/bounty shows 0

    September 15, 2017 at 6:06 am #2923
    mbrsolution
    Moderator

    Hi, did you check the log files? Let me know what they say.

    September 15, 2017 at 6:08 am #2924
    Sashka
    Participant

    hi
    oops sorry forgot to add that for you 🙂
    [09/15/2017 5:47 AM] – ——– Log File Reset ——–
    [09/15/2017 5:48 AM] – SUCCESS : Affiliate Application for Life Junkie World Membership
    [09/15/2017 5:48 AM] – SUCCESS : Sending an email to [email protected]
    [09/15/2017 5:48 AM] – SUCCESS : Email was sent successfully by WordPress

    September 15, 2017 at 8:11 am #2925
    mbrsolution
    Moderator

    Thank you for providing the debug report. It shows that everything is okay.

    I have sent a message to the plugin developers to investigate further your issue.

    Kind regards

    September 15, 2017 at 8:30 am #2926
    Sashka
    Participant

    thank you very much

    September 16, 2017 at 4:47 am #2928
    Shadow Labs
    Keymaster

    @Sashka, We have replied to the email that you sent us regarding this issue.

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