affiliate not paid after success paypal payment and affiliate didn't receive con

[Sashka]

hi
affiliate link set up
payment made with aff link
success with paypal payment
aff didn’t receive a confirmation about the sale
and it’s not showing up in teh aff centre
terms and conditions were agreed to
all information up-to-date
bug also ticked

please can you assist as to what may be wrong?
WP Affiliate Manager is set up with Zippy Courses
Thank you

[mbrsolution]

Hi, are you by any chance using WooCommerce plugin? If not what plugin are you using to sell your courses/products?

Thank you

[Sashka]

awesome thank you for replying
I have no plugin – only Zippy Courses with this affiliate plugin
should I have a plugin?

[mbrsolution]

Hi, no you don’t need any other plugin. I just wanted to know if you had an eCommerce or shopping cart plugin installed. But you have confirmed that you don’t have.

Please follow these instructions.

1) Enable debug in the affiliates manager settings.
2) Reset the log file.
3) Do a test affiliate registration.
4) Go back to the settings and check the log file to see if the email was sent by the plugin.

If the log file confirms that there was no error when WordPress sent the email, that means email is getting lost somewhere else. Usually this type of issue occurs on servers where there are various restrictions in place (example: number of outgoing emails, type of email address used). You can install the following plugin Easy wp SMTP to bypass these restrictions and send email using a SMTP server. (Solution provided by Shadow Labs)

Let me know how you go.

Regards

[Sashka]

hey thanks
I get the confirmation when I create a new affiliate
but not when a sale has happened – as was the case yesterday.
I bought the product with the affiliate link
but my earnings/bounty shows 0

[mbrsolution]

Hi, did you check the log files? Let me know what they say.

[Sashka]

hi
oops sorry forgot to add that for you 🙂
[09/15/2017 5:47 AM] – ——– Log File Reset ——–
[09/15/2017 5:48 AM] – SUCCESS : Affiliate Application for Life Junkie World Membership
[09/15/2017 5:48 AM] – SUCCESS : Sending an email to [email protected]
[09/15/2017 5:48 AM] – SUCCESS : Email was sent successfully by WordPress

[mbrsolution]

Thank you for providing the debug report. It shows that everything is okay.

I have sent a message to the plugin developers to investigate further your issue.

Kind regards

[Sashka]

thank you very much

[Shadow Labs]

@Sashka, We have replied to the email that you sent us regarding this issue.

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