WordPress Affiliate Manager

Affiliates Management Plugin for WordPress

[Support request] Click tracking working, but not order tracking

by

WordPress Affiliate Manager › Forums › Affiliate Manager Plugin › Click tracking working, but not order tracking

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • February 7, 2018 at 4:52 pm #3279
    mattgough
    Participant

    Hi.

    I have downloaded your plugin and done the configuration etc. I use woocommerce.

    I created an affiliate account (nice and straight forward) to test the tracking and sent this to a friend. I can see the tracking for his click, but when he then placed an order, this didn’t show on the affiliate and no email was sent to the affiliates inbox.

    The link that the affiliate gets sends the user to the website home page, they then browse the site, enter the online shop page, select a product and then buy it. Does the tracking only work if the affiliates link is actually a link directly into the woocommerce product, or should it be able to track the user as they browse the site and then place an order?

    I have the unpaid version of the WP Affiliate Management plugin currenlty. Does this only track clicks, but not actually track order payments and commissions?

    Any help would be much appreicated.

    Thanks,
    Matt

    February 8, 2018 at 5:31 am #3281
    mbrsolution
    Moderator

    Hi Matt, the affiliate plugin will track all the referrals and give commission accordingly every time a subscription payment is charged when Affiliate Manager and WooCommerce plugins are enabled in your site.

    If you are using a WooCommerce discount coupon or code then read the following documentation.

    Let me know if the above helps you or you need more help.

    Kind regards

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.