Affiliates not receiving commission

[chrischung221]

Hi there,

I recently installed this plugin. An affiliate recently made a sale, but no commission was accrued in their account. I’m wondering what the possible solution to this problem could be? The link sends people to the website, rather than the store. THey have to click on store in the menu and then choose products. Could this be why? Does the link need to point to the store for this to work?

THanks in advance!

[Shadow Labs]

@chrischung221, Are you using any of our supported integration options: https://wpaffiliatemanager.com/documentation/

Without an integration our plugin cannot automatically reward commissions for purchases.

[chrischung221]

Thanks for the fast reply. Yes, I have woocommerce installed on the website. In spite of that, commissions are not accruing for affiliates. Everyone is still on 0.

[Shadow Labs]

@chrischung221, Please provide the affiliate link that you used to make the purchase. You can enable debug in the affiliates manager settings to see how the purchased notification is being processed by the plugin.

[chrischung221]

Here’s the link: https://charcoalremedies.com/store?wpam_id=7

Could it be that she is supposed to use this instead: <a href="https://charcoalremedies.com/?wpam_id=7" title="">default affiliate link</a>

Thanks!

[Shadow Labs]

@chrischung221, It can be any page on your site. The “wpam_id” parameter is what tracks the affiliate.

How Your Affiliates Can Link to Any Page on Your Site

I clicked on your link and the affiliate cookie (wpam_id) was successfully saved into my browser. So the cookie is getting tracked. If I purchase something now affiliate 7 should be rewarded for the sale.

What is Cookie Duration and How to Use it

Can you please enable debug and make a test purchase? That way we will know exactly what is happening in the backend.

[chrischung221]

HI there,

I think I’ve figured it out. THe affiliates had failed to “accept terms”. It shows that they were generating traffic, but I have had to manually adjust their commissions. Now I’ve ran into a different issue — One of the top affiliates has forgotten her password, and when she clicks forgot password, the reset email isn’t showing up in her inbox. I will make a different thread in that regard.

Thanks,

[LCFM]

Hello!

Great plugin. However, it doesn’t seem to be tracking commissions for me.

Here is a snippet from the log file:
—————————————–
[02/05/2021 7:38 PM] – SUCCESS : WooCommerce Integration – Saving wpam_id (7) with order. Order ID: 19168
[02/05/2021 7:38 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 19168
[02/05/2021 7:38 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[02/05/2021 7:38 PM] – SUCCESS : WooCommerce Integration – Order status: pending
[02/05/2021 7:38 PM] – NOTICE : WooCommerce Integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Commission will not be awarded at this stage.
[02/05/2021 7:38 PM] – NOTICE : WooCommerce Integration – Commission for this transaction will be awarded when you set the order status to completed or processing.
[02/05/2021 7:41 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 19168
[02/05/2021 7:41 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[02/05/2021 7:41 PM] – SUCCESS : WooCommerce Integration – This notification is for a new subscription payment
[02/05/2021 7:41 PM] – NOTICE : The commission will be calculated via the recurring payemnt api call.

———————————–
I checked PayPal and Woocommerce “Orders” – both are saying the transaction is “complete.” However, the affiliate did not receive any commission. And when I view the statistics for that affiliate, it shows the number of transactions to be zero.

I also searched the entire log file for that same order ID (19168) but it only appears in the above snippet.

Please advise.

Cheers,

[Shadow Labs]

@LCFM, Please install this addon for WooCommerce subscriptions integration: https://wpaffiliatemanager.com/affiliates-manager-woocommerce-subscription-integration/

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