comissions are not counted

[someonefromsomewhereelse]

Hey there,

I try to fix a not working implementation of your plugin in a customer website. As far as I can see, no comissions are counted. The reason – I think – is, that the Affiliate Partners are added manually and didn’t have the possiblity to accept the terms and conditions, because the plugin pages are deleted.

Is this possible, that comissions are not counted, as long as the affiliate partner does not accept the T&Cs?

Second: When I create the plugin pages again and log in as an affiliate partner, I see the following message:

Congratulations, the administrator has approved your application. You have one more step to complete before you can begin publishing for this store and generating revenue! The store owner has specified the terms of your agreement, which you will need to review and agree to.

When I start the process, I can accept the T&Cs on the next page and then the next one follows where I (as an affilaite partner) have to choose the method for the payments. And there are none….

In the plugin settings as an administrator I just have the option “PayPal”.

How can I have the option “Manual Payment” for Affiliates to choose? Or several options, I want to define?

How can I change this “onboarding process”? For example: Not having the step of choosing a payment method.

Thanks a lot,

Michael

[mbrsolution]

Hi, thank you for sharing important information about your current affiliate setup. In your case you might need to do things differently. Please check the following documentation to learn how the affiliate payouts works. Then you can read the following documentation, to learn how to manually award commission.

Let me know if you need more information or help.

Kind regards

[someonefromsomewhereelse]

Read both documentations again (read it also before I posted the support-questions). But this doesn’t help – because I don’t want to give a one-time-payment… and btw I don’t understand the difference between Comission Ammount and Purchase Ammount and have to fill in both…? o_O

I want use the system as a normal affiliate system, where purchases are tracked and bounties are payed to the affiliate how brought the customer to the website. A percentage of the purchase. All set in the plugin! But purchases are not counted! And I don’t want to be forced to use PayPal.

My questions still are:

• Is this possible, that comissions are not counted, as long as the affiliate partner does not accept the T&Cs?
• Regarding to the onboarding-process: How can I have the option “Manual Payment” for Affiliates to choose? Or several options, I want to define?
• How can I change this “onboarding process”? For example: Not having the step of choosing a payment method.

Context in my first question.

All the best,

Michael

[mbrsolution]

Hi, I have submitted a message to the developers to investigate further your issue.

Thank you

[Shadow Labs]

@someonefromsomewhereelse, Regarding your questions:

1) The account doesn’t become active until the affiliate accepts the terms and conditions. So they won’t get any commission for it. However, if you have the “automatically approve a new affiliate” option enabled in the settings, the affiliate will automatically get approved upon registration. So they don’t need to accept any additional terms and conditions upon login (that means their account will become active automatically).

2) our plugin keeps tracking commission in the system for referring customers. No actual money gets sent to the affiliate unless you make a payout. We currently have these option for making a payout:

How Affiliate Payout Works

The affiliate will login to their account and select a preferred payout option that you made available for them in the settings.

3) There is no option to choose the payment method during registration. An affiliate can choose it afterwards when they login to their affiliate dashboard.

[someonefromsomewhereelse]

Thank you for your answer!

Some points to it:

1) That helps for new partners. Not for existing ones. So we have to make new accounts vor all of them.
Or is there a way to activate the affiliates? In the database for example?

2) Of course. No answer to my question. Or is the answer: You can’t have other options showing up than PayPal? Why to choose than? And question is still open: How can I have the option “Manual Payment”?

3) Yes, but I never spoke from the registration process. I spoke from the “onboarding process”, when affiliate login to their affiliate dashboard for the first time. And than, I repeat:

When I log in as an affiliate partner, I see the following message:

Congratulations, the administrator has approved your application. You have one more step to complete before you can begin publishing for this store and generating revenue! The store owner has specified the terms of your agreement, which you will need to review and agree to.

When I start the process, I can accept the T&Cs on the next page and then the next one follows where I (as an affiliate partner) have to choose the method for the payments. And there are none….

In the plugin settings as an administrator I just have the option “PayPal”.

But we don’t want to use PayPal (and don’t want to be forced to). So there has to be one of three possibilities I came up with:

1. Having and “Manual Payment” option in the settings (where I just have “PayPal”) so that this option shows up in the “onboarding process”
2. Having the option to skip choosing a payment method (’cause if I do this as an affiliate at the moment, I am not getting activated from the plugin)
3. Changing the onboarding-process the way I want.

Is there one of them? Or anything else, that could fix the problem?

[Author]

Posts