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[Support request] Commission still paid when refund has gone through

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WordPress Affiliate Manager › Forums › Affiliate Manager Plugin › Commission still paid when refund has gone through

  • This topic has 2 replies, 2 voices, and was last updated 5 years, 10 months ago by bishop.
Viewing 3 posts - 1 through 3 (of 3 total)
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  • August 16, 2019 at 12:40 pm #4836
    bishop
    Participant

    Hi,

    I’m just testing this product. One of the tests that I’ve run is to purchase a product as an affiliate, and then refund the purchase via the admin interface.

    It looks like the commission is still paid to the affiliate, even though the merchant has refunded the entire purchase amount. Is this normal behaviour, or is it possible to configure the system so that the affiliate commission is removed if the product purchase is refunded to the customer ?

    August 17, 2019 at 4:27 am #4838
    Shadow Labs
    Keymaster

    @bishop, Which integration option are you using?

    August 17, 2019 at 10:07 am #4840
    bishop
    Participant

    @ShadowLabs – Sorry I’m not sure I understand the question. Can you clarify please. I’m using this with Woocommerce. Is that what you were asking ?

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