Mail with password not sent to new affiliate registers

[JulieBM]

Hi, I can’t resolve this problem :

When I confirm a new affiliate register, he doesn’t receive any mail with password. I try with diferrents adresses but it’s always the same problem.

The message they receive is (sorry, it’s in French) :

Nouvelle inscription d’affilié pour : a été approuvée !

Connectez-vous au site avec votre compte existant et commencez.

I don’t even know where I can find this message in my board because I have this message for the affiliate_application_approved_email (I didn’t change it)

Votre compte affilié pour {blogname} a été approuvé !. Nom d’utilisateur : {affusername} Mot de passe : {affpassword} URL de connexion : {affloginurl} Veuillez vous connecter à votre compte pour obtenir le code de référence.

And it’s that message that I want they receive.

Can you help me please?

Thank you

[Shadow Labs]

@JulieBM, Please enable debug in the affiliates manager settings. With debug enabled, you will be able to see if a confirmation email is sent to the affiliate.

Please note that a success value does not automatically mean that the user received the email successfully. It just only means that WordPress was able to process the request without any errors: https://developer.wordpress.org/reference/functions/wp_mail/

If the email is sent but not delivered the plugin is not responsible for it. You may need to install a SMTP plugin to fix it.

[JulieBM]

Thank you so much for your help!!

I have installed a SMTP plugin and it works now!!! Thank you!

[LaBarbaWeb]

Hi,

I’ve got the same problem, new affiliate registers receive all the mails but not the mail with the password.
I’m already using a SMTP plugin (Mailpoete 3).

Thank you.

[mbrsolution]

@LaBarbaWeb, please start a new support ticket. This one is already marked as resolved.

Thank you.

[Author]

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