Not receiving admin commission emails

[oferParticipant]

Hello,

Thank you for creating such an effective Affiliate software, it’s been working well except for this email issue:

When a customer purchases an item from our store, the commission works fine but the admin does not receive a commission notification even though the system is set up to do so as can be seen in the attachment. Where else can I check settings for sending email?

I know it’s not going to spam, etc. as I have an email logger plugin installed and it does not list any emails from the affiliate system (but plenty from woocommerce and other systems).

[Shadow LabsKeymaster]

@ofer, You can enable debug in the affiliates manager settings to see if the confirmation email is sent to the admin.

[oferParticipant]

Thank you for answering, I turned on the debug and have purchased a product for testing but the log does not mention email at all:
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Saving wpam_id (278) with order. Order ID: 61739
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 61739
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Order status: pending
[03/10/2021 7:29 AM] – NOTICE : WooCommerce Integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Commission will not be awarded at this stage.
[03/10/2021 7:29 AM] – NOTICE : WooCommerce Integration – Commission for this transaction will be awarded when you set the order status to completed or processing.
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 61739
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Order status: processing
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – Total amount: 11.11, Total shipping: 9.95, Total tax: 0, Fees: 0
[03/10/2021 7:29 AM] – SUCCESS : WooCommerce Integration – awarding commission for order ID: 61739, Purchase amount: 1.16, Affiliate ID: 278, Buyer Email: — removed for privacy —
[03/10/2021 7:29 AM] – SUCCESS : == WooCommerce Product Specific Commission Addon – Order ID: 61739, Txn ID: 61739, Affiliate ID: 278==
[03/10/2021 7:29 AM] – SUCCESS : Product ID: 47827
[03/10/2021 7:29 AM] – SUCCESS : No product specific commission for this product. Commission will be calculated based on the affiliate profile.
[03/10/2021 7:29 AM] – SUCCESS : Affiliate ID: 278, commission type: percent
[03/10/2021 7:29 AM] – SUCCESS : Line Total: 1.16, Quantity: 1
[03/10/2021 7:29 AM] – SUCCESS : Product Commission Amount: 0.0116
[03/10/2021 7:29 AM] – SUCCESS : Awarding commission for PURCHASE LOG ID: 61739, Purchase amount: 11.11. Commission amount: 0.01
[03/10/2021 7:29 AM] – SUCCESS : == End of WooCommerce product specific commission addon tasks ==
[03/10/2021 7:29 AM] – SUCCESS : *** Commission for this sale has been overriden by an addon/plugin via filter. ***

[Shadow LabsKeymaster]

@ofer, Thanks. Please use our premium support form so we can log in to your site and investigate this issue: https://wpaffiliatemanager.com/premium-addon-plugin-support/

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