Resend Approval Email

[wpbnwd]

I’ve got several folks who signed up, and I Approved them, but they can’t find the email they (should’ve) been sent with their Affiliate Login info.

Is there a way to resend the Approval Email?

Thanks,

W

[mbrsolution]

Hi, as far as I know there is no option to resend a registration e-mail message. However you could try the following. Deactivate one of the affiliate account, then activate the account again. See if this re-sends a message to the affiliate.

Let me know how.

[wpbnwd]

Thanks mbrsolution, thats what I thought too. Except…instead of that button, all I see if a notice saying Approved, and waiting on Customer to acknowledge.

Which, of course, they can’t, since they can’t find the email!?!

Any other ideas are appreciated.

TIA, W

[mbrsolution]

I see what you mean. That is a bit tricky.

In that case, can you contact the affiliate and ask them to check the spam box. The e-mail sometimes land in the spam box. If not, would you be able to create their account manually? But first make a note of their details and then delete the current account waiting for their confirmation.

Let me know how you go.

[Shadow Labs]

@wpbnwd, Did you have the debug option enabled in the affiliates manager settings? The log file will show whether a confirmation email was sent to the affiliate upon registration.

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