Tracking customers with code

[stellapsihis]

I want to set up to pay commission each time an affiliate code is used. Simple enough, I purchased the add-on. The code will give a discount to new customers on their first purchase as well, I’ve set this up in woo commerce. My question is whether there is a way to track subsequent customer orders without the code to pay commission. Since the customer will only use the code for their first purchase.

[Shadow Labs]

Hi, I think it’s possible. When a user clicks on an affiliate link a cookie is saved into that user’s browser for a specific period (30 days by default).

What is Cookie Duration and How to Use it

That means whenever this customer purchases something from your site within this cookie validity period, the affiliate who initially referred will get commission for it.

[stellapsihis]

Yes, the cookie is with the affiliate link. But what if the new customer doesn’t get to the site with an affiliate link but rather just inputs an affiliate code at checkout? The first time, the affiliate will get commission because their code is used. But what about each subsequent order the new customer places?

[Shadow Labs]

We don’t have any option to track commission with affiliate code. The customer needs to be come to your site via an affiliate link. The only option similar to what you are asking is this:

Tracking Affiliate Commission Using WooCommerce Coupons or Discount Codes

[stellapsihis]

So you’re contradicting yourself then? First you said there’s no way to track with a code, then you said to download that add on (which I mentioned I already did in my first post) that clearly states “Affiliates manager plugin can be used to track affiliate commission via coupons/discount codes configured in your WooCommerce plugin.”

…

I guess I’ll answer my own questions and say that no, the affiliate will not earn commission unless the customer uses their code each time.

[Shadow Labs]

Affiliate code can also be an affiliate ID that a user enters at checkout to manually register the sale in the system. There are some solutions like that. I guess I got confused between an affiliate and coupon code.

This is how the addon works:

1) a user comes to your site via affiliate 1, enters the coupon code at checkout which is associated with affiliate 2. The plugin ignores referral from affiliate 1 since the discount code is linked to affiliate 2. The commission is given to affiliate 2.

2) a user comes to your site via affiliate 1, enters a coupon code at checkout which is not associated with any affiliate. The commission is given to affiliate 1. The sale needs to occur within the cookie validity period (e.g. 30 days). Otherwise no commission can be given to affiliate 1.

3) a user simply comes to your site (no affiliate link), enters a coupon code at checkout which is associated with affiliate 2. The commission is given to affiliate 2.

All of these scenarios apply when the addon is active.

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