Tracking data is not present. This is not an affiliate sale ??!

[youssry]

Hello,
i just start use your amazing plugin
but when i integrated it with paid membership pro it didn’t track the affiliate id
please help 🙂

thanks

[Shadow Labs]

Hi, Do you have the debug option enabled in the affiliates manager settings? Are you referring to click or sale tracking?

[youssry]

Hello ,
Thanks for your response
The debug option enabled .
I track sales .
When I tested it get the pmpro order id and the payment method , that mean the integratin worked, but the aff id still empty .

Thanks

[Shadow Labs]

That means the plugin was not being able to retrieve the tracking data from your browser. Please do the following:

1) click on your test affiliate link
2) Check your browser cookies to see if a cookie named “wpam_id” got set.

[youssry]

that what i get
cookies name : catAccCookies

what is that ?

[Shadow Labs]

That’s not right. That means the cookie “wpam_id” is not getting set in your browser. Does your browser have cookies enabled? Do you have a page where I can click on a test affiliate link to check it?

[youssry]

you can check it here
https://dailyforexcircle.com/?wpam_id=3

[Shadow Labs]

Thanks. It looks like the cookie is not getting set in my browser either. I have tried multiple times. Can you please deactivate one plugin at at a time to see if a plugin on your site is causing this issue? You should also do a theme test by temporarily switching to a default WordPress theme (example: Twenty 17 or 16).

[youssry]

I tested another affiliate plugin it worked
but not have all options i need

[youssry]

Hello,
i checked some plugins ,
when this plugin : “Cookie Consent ” active the cookies name in the browser set with : “cataccCookies”,
while when it deactivate or deleted the cookies in the browser be empty !!

[youssry]

i deactivated all the plugins except WP affiliate manager,
put the problem not fixed too

[Shadow Labs]

It may have something to do with your server configuration. We are using PHP’s setcookie function to set the cookie in the user’s browser (it’s pretty standard):

http://php.net/manual/en/function.setcookie.php

You should contact your host to see if there is a configuration that could affect this functionality. A similar issue was reported by another user where it was caused by server varnish caching on bluehost.

[youssry]

Hello,
thanks for your respond
i stopped the Varnish and it is worked
but when i was tried to use plugin for Cache Settings
i faced the same problem !!

[Author]

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