Order Tracking Not Working for Guests

[scottelkin]

Tried this by ordering several times. If I am logged in, then it gets tracked. If I checkout without first logging in it does not. You can see it in our log.

Logged in first:

[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – Saving wpam_id (1) with order. Order ID: 18871
[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 18871
[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – Order status: pending
[04/14/2021 8:44 PM] – NOTICE : WooCommerce Integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Commission will not be awarded at this stage.
[04/14/2021 8:44 PM] – NOTICE : WooCommerce Integration – Commission for this transaction will be awarded when you set the order status to completed or processing.
[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 18871
[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – This notification is for a new subscription payment
[04/14/2021 8:44 PM] – NOTICE : The commission will be calculated via the recurring payemnt api call.

Not Logged In:

[04/14/2021 10:27 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 18873
[04/14/2021 10:27 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[04/14/2021 10:27 PM] – SUCCESS : WooCommerce Integration – Order status: pending
[04/14/2021 10:27 PM] – NOTICE : WooCommerce Integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Commission will not be awarded at this stage.
[04/14/2021 10:27 PM] – NOTICE : WooCommerce Integration – Commission for this transaction will be awarded when you set the order status to completed or processing.
[04/14/2021 10:27 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 18873
[04/14/2021 10:27 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[04/14/2021 10:27 PM] – SUCCESS : WooCommerce Integration – This notification is for a new subscription payment
[04/14/2021 10:27 PM] – NOTICE : The commission will be calculated via the recurring payemnt api call.

I can see my click getting tracked before the order, however.

Please advise.

[Shadow Labs]

@scottelkin, If you want to process WooCommerce subscription orders please install this addon: https://wpaffiliatemanager.com/affiliates-manager-woocommerce-subscription-integration/

[scottelkin]

Ok but how does that handle my question where guests aren’t getting affiliate credit?

[Shadow Labs]

@scottelkin, According to your log the plugin stopped processing both orders because they were subscription payments. Are you saying there is more data in the debug file?

[scottelkin]

Ok, well I installed it, but it doesn’t change my main question. The key line in the log is this:

[04/14/2021 8:44 PM] – SUCCESS : WooCommerce Integration – Saving wpam_id (1) with order. Order ID: 18871

If I check out prior to logging in, I see this instead:

[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 18881

and if you look further, it says that it can’t find cookie even though I cleared my cookies and went straight to the site using the affiliate link:

[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 18881
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Integration – Order status: pending
[04/15/2021 3:33 PM] – NOTICE : WooCommerce Integration – Order status for this transaction is not in a ‘completed’ or ‘processing’ state. Commission will not be awarded at this stage.
[04/15/2021 3:33 PM] – NOTICE : WooCommerce Integration – Commission for this transaction will be awarded when you set the order status to completed or processing.
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Subscription Integration – Order processed. Order ID: 18881
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Subscription Integration – This notification is for a new subscription payment
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Subscription Integration – Order ID: 18881, Total amount: 600.00, Total shipping: 0.00, Total tax: 0
[04/15/2021 3:33 PM] – FAILURE : WooCommerce Subscription Integration – could not get wpam_id/wpam_refkey from cookie. This is not an affiliate sale
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Integration – Order processed. Order ID: 18881
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Integration – Checking if affiliate commission needs to be awarded.
[04/15/2021 3:33 PM] – SUCCESS : WooCommerce Integration – This notification is for a new subscription payment
[04/15/2021 3:33 PM] – NOTICE : The commission will be calculated via the recurring payemnt api call.

[Shadow Labs]

@scottelkin, The ID is saved when a new order is placed (assuming the cookie is present in the browser). It doesn’t matter if it’s a guest checkout or the user is logged in.

Before clicking the PLACE ORDER button you can check for a cookie named “wpam_id” in your browser.

[scottelkin]

Correct. No cookie is being saved.

[Shadow Labs]

@scottelkin, https://wpaffiliatemanager.com/forums/topic/affiliate-purchases-not-generating-commissions/

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