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Hi there, so I did a test sale – and it reflected in the debug file (but I had no notification of it anywhere else, ie no email sent to me). So my question is – do I need to check this debug file for every sale that comes through to me? I would have expected a more formal notification – for example an email notifying me of this affiliate sale. Is that meant to happen? Or do I need to check the debug file every time? Please let me know. Thanks so much!
Hi there,
Please can you get back to me on this Shadow Labs? I’m none the wiser since I first wrote this post. I must assume this plugin works – otherwise no one would use it, but it certainly hasn’t worked for this affiliate. And I have no records of other affiliate sales yet either – so I’m not sure if they have also “slipped through the net”. Please help – because other than changing plugins I really don’t know what to do. Thank you.
Hello again, please can you let me know if I must reset this debug option? I have checked with the customer concerned and she definitely accessed my site via an affiliate link – so there is no reason that I can understand as to why this sale has not been credited to that affiliate. What normally happens when someone buys via an affiliate link? Am I sent a notification of that? I would have expected that to be the procedure. If you could please help me unravel this I would be most grateful – as at the moment I have an affiliate who is fast losing faith in my affiliate program – and obviously that is not what I want to happen. Please get back to me urgently. Thank you so much.
Hi there, yes I do. Should I reset this option (I see there is a button for that)? Sorry, I don’t understand what you mean by integration option – I am using this with a Woo Commerce shop – is that what you mean? Thanks!
Hello again,
I’ve eventually got back to trying to set this up again. I contacted my host – and for some reason (that they still haven’t explained to me) they do not allow what they call “membership” plugins on sites that they host. Doesn’t make any sense as they have an affiliate program running on their site and they teach affiliate marketing! But there we go. So other than changing my host (which I will do if necessary) I don’t know what else to do. My host did suggest logging in from the wp-admin page, as you also suggested, above. But I tried this and it then shows the logged-in affiliate a page that is largely irrelevant and completely useless to them – unless they want to change their password or edit their billing and shipping addresses (not relevant unless you are a customer of my site – they are not, they are affiliates). So that option doesn’t appear to work. I still don’t know how it looks when the correct login page for this plugin does work – but I would imagine it would take the affiliate to a “backend” area that would allow them to download creatives onto their site and also to check the status of their account. Stuff that they need to be able to do. But this doesn’t happen when they log in from the wp-admin page. Please can you help me here? The rest of the installation process has been so simple, but this part is driving me crazy. Nothing that anyone tells me to do has worked so far. Maybe the best thing is going to be for me to change my host – and then hopefully all features will work as they are meant to. Or is there another option to make this work? Please advise. Thank you.
Thanks again for your response.
I have checked under my “Users” tab on the backend of my site to see if I can log my affiliate in from there. I can’t – because there is no option for doing this.
I don’t know – I didn’t expect this process to be so complicated and I really am at the stage of deleting this plugin and using another instead.
Have hardly any plugins loaded on my site – mainly because they seem to cause so many issues – tried deactivating the only one that was security related (an anti-spam plugin) but that has made absolutely no difference. Also tried any of the others that aren’t crucial to my site (can’t deactivate woo-commerce or my payment gateway for instance) – but still no joy.
Please let me know if there is anything I should do or if I should rather just try a different plugin. Thank you.
Hi, thanks for getting back to me. But I’m not sure what you mean by this? My affiliate doesn’t have access to my wp-admin or wp-login.php page. She needs to be able to log in via the affiliate login page and when she tries to do that she gets this error message. It seems that the login details/password that were created for her by the plugin aren’t working/are not being recognised. Do you have any idea why not? I have followed everything re set-up to the letter but the plugin does not appear to be working correctly. If you have any suggestions as to why not I would be most grateful. Thank you.
