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No, it wasn’t. Apparently, we have to track affiliates’ commissions manually on each order – either by checking the debug file straight away or by clicking on the “My Affiliates” tab of the plugin and checking the list of earnings and see if a new amount is showing for anyone. There is no automated message alerting the site owner as to when an order has come via an affiliate. Which seems to be rather an oversight in my opinion… but obviously not one that seems to bother most people or I would hope it would have been changed by now. Anyway, those appear to be our options if we wish to use this plugin!
Hi there,
No – I understand all of that. But my previous comments/suggestions still stand. I am very aware that commissions only get paid once a month. I am very aware that I can go in and track them. But I have a very personal relationship with all of my affiliates and so I would like to be kept informed as to how they are doing as it happens. Yes, I can look at their stats every day if I want to – but a notification email being sent to me as well as the affiliate would be a simpler and more direct way of this happening. That’s all I’m saying. It’s just how I like to do things – etiquette and nurturing relationships with my affiliates is important to me. Perhaps others – including yourself – don’t agree with me – but I can’t speak for anyone else. But please rest assured there are no misunderstandings on my part as to how your system works, simply a suggestion as to how I believe it could work better (which is obviously just my opinion) – and I do appreciate the help you (or Mrbsolution??) have given me with this entire thread. Thank you!
HI there,
Thanks for that. I understand what you mean too. I do still think it would be a good addition to let the site admin know when an affiliate sale has been made though. It just seems more professional that way. I will keep checking my affiliates’ earning records too so thanks for bringing that to my attention – but yeah, I still think notifying the admin too would a good move. It improves communication throughout the whole affiliate process – and means that site admins have the opportunity to thank their affiliates for the sale, should they wish to (something I consider to be particularly important for first-time sales for example). I think this kind of courtesy is valuable to have as an option in any business relationship. Just my two cents’ worth, but there it is! Thanks for all of your help with this, much appreciated!
Hello again,
OK, have just updated my version of this plugin and see that in the “Settings” menu I can now check the box that means that my affiliate will get notified every time an affiliate sale is made. This is progress! However… I still cannot understand why I, as the admin of the site and the payer of commissions, aren’t also given this information? I don’t want to have my affiliates to have to inform me that a sale has come via one of their links – that’s really unprofessional. I want to look after my affiliates well – and this doesn’t enable me to do that. It’s clunky and awkward. Please advise – or else just please ask the developers to add an option that enables me to get the same email as the affiliate does when an affiliate sale is made. I can’t think that would be so difficult to implement?
Look forward to hearing back from you… thanks very much!
Hello again,
OK, have just updated my version of this plugin and see that in the “Settings” menu I can now check the box that means that my affiliate will get notified every time an affiliate sale is made. This is progress! However… I still cannot understand why I, as the admin of the site and the payer of commissions, aren’t also given this information? I don’t want to have my affiliates to have to inform me that a sale has come via one of their links – that’s really unprofessional. I want to look after my affiliates well – and this doesn’t enable me to do that. Please advise – or just add an option that enables me to get the same email when an affiliate sale is made. I can’t think that would be so difficult to implement?
Look forward to hearing back from you… thanks!
Hello again, just further to this – Shadow Labs has confirmed that there is NO notification sent to the owner/admin of the site when an affiliate sale is made. Which seems more than a little bizarre! Not sure how we are supposed to know when commission is payable then?? Shadow Labs also mentioned that notification would only be sent to the affiliate if this option was selected – but there is absolutely no option anywhere in this plugin where we can choose that. This seems like a massive oversight on behalf of the developers of this plugin – it’s almost beyond belief actually! So I would love them to please get back to me and explain how this program tracks affiliate commissions and lets both the site admin and the affiliate know when an affiliate sale has been made – which is rather important information! Thanks very much for your continuing help with this – I’m just super-concerned now that I have missed paying many affiliate commissions as I have no way of knowing which sales came via them. Please advise soonest – I feel this is vital to sort out! I really don’t want to have to change affiliate programs at this stage – but knowing when an affiliate sale has been made is obviously non-negotiable for an affiliate plugin. How do any other users manage this I wonder?? Looking forward to your reply – thank you!
Hi there, OK… but then I have 2 further questions:-
1) Where is the option that can be enabled in the settings? Because it isn’t in the Commissions as previously advised.
2) How am I, as the owner of the site, meant to know that any commission is due on a sale? Surely it would make sense to send notifications to both parties? Something to consider putting in place perhaps?Please advise. Thank you.
Thanks very much, I appreciate that. Shadow Labs suggested I could request notifications of affiliate sales to be sent to me by going into the “Commissions” menu – but this absolutely isn’t the case – there is no option for this there. So I await your developers’ comments with interest.
Thanks!
Hi there,
No – the order comes immediately it is placed. The steps to completing the order – “processing” and “complete” are instigated by me as the order progresses. As I say the only time an order doesn’t come through is when I use the South African credit card processing service (I’m not blaming you for this or expecting you to find a solution – I was just letting you know that this is what happens – gotta love doing business in South Africa!) – and in that case I just get a notification that a payment has been made – so once I have verified that that is the case, then the order is sent to me. If no notification were sent until the order was “complete”, then I wouldn’t even know an order had been received! Unless I was constantly checking the backend of my WooCommerce site – which is a rather inconvenient way of doing things.
But I am definitely not receiving any notification of the test sale being an affiliate sale – in any of my mailboxes. So something is definitely not working correctly. Please can you help me with this? Because obviously it is very important that I am able to pick these up.
Thank you.
Hi there,
Where exactly will I find this? The only tabs I have to choose from in the Commissions menu are “Overall commissions” (ie all commissions due/paid to date) and Manual Commissions (so that I can award a commission manually if I choose to). There is no option in either of those tabs that enable me to choose to have notifications of affiliate sales sent to me.
Please can you advise where I can choose this option? Thank you.
Hi, the link certainly worked and connected the sale to the affiliate. But 2 weird things here – first of all, no order was sent to me (as the owner of the site) until I had marked the sale as “completed”. It is usually automatic unless the person has paid using a credit card (which delays payment processing for 2 days in South Africa – where I live – for some bizarre reason).
Secondly, still no notification of this being an affiliate sale with commission due. Only in the debug file. Which surely can’t be right??
Could you help me here please? Thanks very much!Ah, ok, that might work! Thank you! I am going to run another test sale now and see how I get on. Can you just please also confirm – should I receive an email notification that a sale has come in via an affiliate? I can certainly see that it has if I check in the debug file – but that seems like a very clunky way to go around things. I would have expected an email notification to be sent. Am I right? Because in the test sale i ran earlier, no notification was received. So if you could please just let me know that too that would be great 🙂 Am going to run another test with one of my new links now. Thanks!
Thanks – but the same issue still exists! The starting/default URL is http://www.yonieggs.co.za/shop/. This takes customers directly to the whole shop – so I want to keep this as the default option. But if my affiliates wish to direct customers to individual products, then the URL of these products (as permanently set by my WordPress site as permalinks – only the end of the extension can be changed) is http://www.yonieggs.co.za/product/ WP Affiliate Manager only allows one default URL – with extensions added on to the end of that. So – I can choose /shop or /product. But not both. I hope you can understand my issue now. It would just be nice to be able to use 2 different URL’s to create different creatives – but this plugin does not give me that option unfortunately – as I cannot change the first part of the URL – it’s either /shop or /product. Perhaps something for you guys to consider in future?? Thanks!
Thanks. But unfortunately this doesn’t help me – because my default URL is http://www.yonieggs.co.za/shop and the one that will allow affiliates to point links to individual products start with http://www.yonieggs.co.za/product (and then the individual product link on the end of this). I feel it is important to have a URL pointing to the general “shop” page – but it is a shame I can’t alter this to point additional creatives to individual products as well. In other words, additional settings for additional URL’s would be handy. Any chance of introducing these please? Please advise… Thank you!
