[Shadow Labs]

Hi, I’m not sure what you mean by “Affiliate user is no longer active”. Our plugin does not automatically make an affiliate account inactive. Are you saying the affiliate is not actively promoting your products?

The “active” status in our plugin means the affiliate’s account is ready for referral tracking. When a new affiliate registers and their account becomes active, it will always remain so.

[Shadow Labs]

Hi, We have replied to your email regarding this topic.

[Shadow Labs]

Hi, You may have a plugin that is preventing this from working. You can deactivate one plugin at a time to check which one is causing the issue.

[Shadow Labs]

@craig-mckee, Thank you for reporting this. It was actually in the English (UK) language file. We have just updated it.

[Shadow Labs]

Hi, Please enable debug in the plugin settings and make a test purchase. Once you have the log, you can share it by replying to our email.

[Shadow Labs]

Hi, Unfortunately we do not have an integration with Easycart. Currently we offer these integration options: https://wpaffiliatemanager.com/documentation/

[Shadow Labs]

Hi, Could you tell us step by step how to replicate this issue from our end?

The addon’s job is to create affiliate accounts for new customer user accounts at WooCommerce checkout.

[Shadow Labs]

When you are testing as an affiliate, you should do it in incognito mode (where you are not already logged in to WordPress as an administrator) with a different email address. You only need to approve the affiliate account from the normal window. The process of logging in as an affiliate, accepting terms should be done in incognito mode.

Does your website have a multilingual setup (/nl/)? If yes, it will not work with our plugin unfortunately.

[Shadow Labs]

The text you mentioned is only shown when a user is not logged in. Do you have the correct shortcode in that page?

Recreating the Required Pages for Affiliates Manager Plugin

Once an affiliate is logged in, they should only see the dashboard or those three steps if not completed.

[Shadow Labs]

Thanks. When an account is manually approved, the affiliate will need to log in and take the following actions before the dashboard appears:

1) Review Terms and Get Started
2) Agree to Terms
3) Submit Payment Details

Could you tell us exactly where you are having this issue?

[Shadow Labs]

Hi, Do you have the “Automatically approve a new affiliate” option disabled in the plugin settings (Affiliates > Settings > General)?

[Shadow Labs]

Hi, Affiliates cannot withdraw money in our plugin. The administrator makes the payout.

[Shadow Labs]

Our plugin doesn’t have an integration with WPML. We noticed another issue when we visited the affiliate login page. It was empty at first. After refreshing a couple of times the login form finally appeared.

[Shadow Labs]

We are just going to take a quick look at the page where this is happening. You can purchase support later if it requires debugging.

[Shadow Labs]

There may be an error on that page. Please contact us so we can take a look: https://wpaffiliatemanager.com/contact/

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