[Shadow Labs]

Hi, What version of WooCommerce are you using? Can you please copy and paste the exact error that you are getting?

[Shadow Labs]

Hi, It shouldn’t automatically redirect to the registration page. Can you please share the link that’s doing the redirection?

If you would like to customize the terms and conditions message you can do so in the settings (Affiliates -> Settings -> Affiliate Registration -> Terms and Conditions).

[Shadow Labs]

Hi, Have you enabled debug in the affiliates manager settings? Debug log will reveal more information as to how sales are being tracked.

[Shadow Labs]

Hi, We will take a closer look at your site to investigate this issue. Please use the contact form to get in touch with us.

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[Shadow Labs]

Hi, That means the code is getting executed three times. This could be resolved if you follow one of these options:

1) Fix the issue that’s causing your page to load multiple times
2) Use one simple ID for each submission instead of generating a unique ID before calling the hook. That way if one record is already in the database, multiple insertions with the same ID will fail.

Usually this type of issue doesn’t happen when the transaction ID comes from the payment gateway. Since you are not really processing any payments, I would recommend that you generate the unique ID beforehand and embed in the form as a hidden input field. When the form is submitted simple read the value of the hidden field (via $_REQUEST) and pass it to the action hook.

[Shadow Labs]

Hi, Unfortunately there is no thank you page option in our plugin as it doesn’t actually process any sale. It can be integrated with an e-commerce/membership plugin to track affiliate commission.

[Shadow Labs]

Hi, This is how it’s supposed to work. Just because you have a WordPress account doesn’t mean you have signed up to be an affiliate.

However, When you use the WooCommerce auto affiliate creation addon this works in a different way. If the customer selects “Create an account” during checkout, Affiliates Manager creates an affiliate account as well. This way the user won’t have to sign up again after logging in.

[Shadow Labs]

Hi, Do you have the debug option enabled in the affiliates manager settings? If not please do the following:

1) Enable debug
2) Reset the log file
3) Do a test purchase
4) Go back to the affiliates manager settings and check the log file

The debug log file should contain information as to whether or not an account was created.

[Shadow Labs]

Hi, Are you referring to the input box that shows the HTML link?

[Shadow Labs]

Thanks. You can specify a standard rate in the settings and it will automatically be set for newly registered affiliates. However, I’m not sure how affiliates manager will be able to track customers referred from physical schools. Which e-commerce or membership plugin will you be using?

Documentation

You also have an option (as admin) to change the commission rate for individual affiliate in their profile.

[Shadow Labs]

Thanks. The log file confirms that there was no error when WordPress sent the email. That means email is getting lost somewhere else. Usually this type of issue occurs on servers where there are various restrictions in place (example: number of outgoing emails, type of email address used). You can install a SMTP plugin to bypass these restrictions and send email using a SMTP server.

[Shadow Labs]

Hi, Can you please explain your setup so I can check if we have a solution for it.

[Shadow Labs]

Hi, “Auto account creation” addon creates a WordPress user when a new customer submits a WooCommerce order. So you should already receive an email with the username and password. Are you not getting that email?

[Shadow Labs]

Hi, We have an option to customize the default landing page: https://wpaffiliatemanager.com/how-to-customize-the-default-affiliate-landing-page-url/

You can also configure text links/image banners (with different landing pages) in the affiliates manager menu. When an affiliate logs into your site they will be able to see them in their dashboard. They can copy and paste links into their sites to promote your products.

[Shadow Labs]

Hi, Please do the following:

1) Enable debug in the affiliates manager settings
2) Reset the log file
3) Do a test affiliate registration
4) Go back to the settings and check the log file to see if the email was sent by the plugin

Are you trying to register by logging in as an admin? If so no new WordPress user account will be created. You can either log out of wp-admin or open the registration page on a different browser to test it (where you are not logged into wp-admin).

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